Frequently Asked Questions
Everything you need to know about our natural beauty collections.
Are your products tested on animals?
No, The Village Company is committed to cruelty-free practices. None of our products or ingredients are tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Do you use synthetic fragrances or parabens?
We prioritize clean beauty. Our formulations are free from parabens, phthalates, and harsh synthetic dyes to ensure they are gentle on your skin.
Can I track my shipment?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Is your packaging recyclable?
We strive for sustainability. Most of our bottles and jars are made from recyclable materials; please check the recycling symbol on the bottom of the container.